⎯ OUR PHILOSOPHY
Delivery & Returns
This information applies to items purchased from our shop. Repairs and restoration services are covered by separate service terms.
Dispatch and delivery
We dispatch paid shop orders the next working day, excluding weekends and bank holidays. Dispatch means handing your parcel to the carrier; it is not a promise of next-day arrival.
UK delivery charges are shown before payment and include packaging and postage, with no additional handling fee.
We use tracked and signed-for delivery and share tracking information with you after dispatch. Where supported by the carrier, delivery updates may also be sent by text or email using the contact details you supply. Please check these details and your delivery address carefully.
The estimated delivery timescale will be provided before you order. If your parcel is delayed or missing, contact us so we can investigate with the carrier.
International and multiple-item orders
Please contact us before paying for international delivery or an order containing several items. We will confirm delivery availability, the charge and the estimated timescale before you commit to your order.
Changing your mind
For online shop purchases, you can cancel without giving a reason from the time you place your order until 14 days after the day you receive your item.
To cancel, email info@treasuredleather.com with your order reference and a clear statement that you wish to cancel. You must send the item back within 14 days after telling us.
You pay the return postage when you change your mind. Contact us for the correct return address, package the item securely and keep proof of posting. You do not need to wait for our reply to notify us that you wish to cancel.
You may inspect and try on an item as you would in a shop. We may reduce your refund to reflect any loss in value caused by handling beyond what is necessary to establish its nature, characteristics and functioning.
Refunds for cancellations
When you cancel your whole order, we refund the item price and the standard outward delivery charge. Any extra paid for an upgraded delivery service above the standard delivery cost is not refundable.
We issue the refund within 14 days of receiving the goods back or receiving evidence that you have sent them back, whichever happens first. Refunds use the original payment method unless you expressly agree otherwise. We do not charge a refund or restocking fee.
Faulty, damaged or incorrectly described items
If your item arrives damaged, develops a fault or does not match its description, contact info@treasuredleather.com with your order reference and details of the problem. Photographs can help us assess it.
Your legal rights apply to pre-owned and restored goods too. Where you are entitled to return an item because it is faulty or misdescribed, we cover reasonable return costs and arrange the appropriate remedy in accordance with your consumer rights.
Nothing in this policy limits your statutory rights.