Shop Terms & Conditions

1. About us

Treasured Leather is operated by Treasured Leather Ltd, registered in England and Wales under company number 16668534.

Registered office: 39 Cromwell Road, Feltham, England, TW13 5AS

Email: info@treasuredleather.com

Telephone: 07722 179060

Our registered office is for correspondence. Please do not send items there. Contact us for the appropriate return or delivery instructions.

These terms apply to consumer purchases from our shop. Repairs and restoration services are covered by separate service terms.

2. Our items

Our shop items are pre-owned and restored. Each listing describes the particular item, the restoration completed and any remaining wear, defects or alterations we identify.

Their full history may be unknown. Previous repairs or alterations may exist that we cannot identify. We therefore describe each item as it is now, rather than guaranteeing its original factory specifications.

Listings include photographs, measurements and, where available, video. Please compare the listed measurements with an item that fits you rather than relying solely on the original size label.

Photographs and videos show the actual item unless clearly stated otherwise. Colours may appear slightly different between screens and lighting conditions, but this does not remove our responsibility to describe the item accurately.

Pre-owned items may retain signs of age and use. This does not remove your rights to goods of satisfactory quality, fit for purpose and as described.

We do not offer motorcycle protective leathers for sale. Examples of previous motorcycle-leather restoration work in our portfolio are records of that work, rather than shop listings.

3. Prices and payment

Prices are in pounds sterling (£). We are not VAT-registered and do not charge VAT.

Delivery charges are additional unless the listing expressly states otherwise. The total payable, including delivery, is shown or agreed before you pay. Delivery charges include packaging and postage, with no additional handling fee.

Payment must be received in full before dispatch. Available payment methods are shown at checkout or provided with an agreed payment request.

For international delivery or purchases containing several items, please contact us for a delivery quote before paying.

4. Placing and accepting an order

Please check your chosen item, delivery address and contact details before submitting your order. Contact us promptly if you notice an error.

Placing an order is your offer to buy. An initial order acknowledgement or payment receipt confirms that we have received your order or payment; it does not itself mean that we have accepted your order.

We accept your order when we send a dispatch confirmation after handing your parcel to the carrier. The sales contract forms at that point.

Before acceptance, we check payment, availability and the item’s condition. If we cannot accept your order—for example because the item is unavailable, our final inspection reveals a problem or the listing contains a material error—we will explain why and promptly refund all amounts paid for that order, including delivery.

You may withdraw your order before acceptance by contacting us.

5. Pricing errors

If we discover a pricing error before accepting your order, we will tell you the correct price.

You can choose whether to proceed at that price or cancel for a full refund, including any delivery charge paid. We will not charge an additional amount without your express agreement.

If we cannot obtain your agreement to proceed, we will cancel and promptly refund your payment.

This clause does not give us a general right to change the price after accepting your order.

6. Dispatch and delivery

We dispatch paid shop orders the next working day, excluding weekends and bank holidays.

Unless a different timescale is stated and agreed before purchase, estimated UK delivery is within 3–5 working days after payment. This is an estimate, rather than a guaranteed arrival date.

We use tracked and signed-for delivery and share tracking information after dispatch. Where supported by the carrier, delivery updates may also be sent by text or email using the details supplied with your order.

International and multiple-item delivery arrangements, charges and estimated timescales are agreed before payment.

If an order is delayed, missing or damaged in transit, please contact us so we can investigate and arrange an appropriate resolution. We remain responsible for the goods until you, or a person you nominate to receive them, takes physical possession.

Your statutory rights relating to late or failed delivery remain unaffected.

7. Changing your mind

You may cancel an online shop order without giving a reason, from placing the order until 14 days after the day you receive the goods. If several goods from one order arrive separately, this period ends 14 days after the day you receive the last item.

To cancel, email info@treasuredleather.com or contact us using the details above with a clear statement that you wish to cancel. Including your order reference helps us identify your purchase. You may use the cancellation form below, but do not have to.

Send the goods back within 14 days after notifying us. Please contact us for the correct return address. Cancellation does not depend on our approval, and asking for return instructions does not extend the return deadline.

You pay the return postage for a change-of-mind return. Package the item securely and keep evidence of posting.

You may inspect and try on goods as you would in a shop. We may deduct an amount reflecting an actual loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. We do not charge a cancellation or restocking fee.

8. Cancellation refunds

If you cancel your whole order, we refund the item price and the standard outward delivery charge. If you chose a more expensive delivery option, we refund only the equivalent standard delivery cost.

For returned goods, we issue the refund without undue delay and no later than 14 days after receiving the goods or evidence that you have sent them back, whichever happens first.

Refunds use the original payment method unless you expressly agree otherwise. There is no refund fee.

Further information is available on our Delivery & Returns page.

9. Faulty or misdescribed goods

Your legal rights apply to pre-owned and restored goods. These include rights where goods are faulty, not of satisfactory quality, unfit for purpose or incorrectly described.

If something is wrong, contact us with details of the problem and information identifying your purchase. Photographs may help, but providing photographs is not a condition of exercising your rights.

Depending on the circumstances, you may be entitled to a refund, repair, replacement or price reduction. Our items are often individual pieces, so an identical replacement may not be available.

Where you are entitled to return faulty or misdescribed goods, we cover reasonable return costs and agree suitable arrangements with you.

The change-of-mind cancellation period does not limit your rights concerning faulty or misdescribed goods.

10. Complaints

Please email info@treasuredleather.com with your order reference, details of your complaint and the outcome you are seeking.

We aim to respond within two working days, excluding weekends and bank holidays. If investigation will take longer, we will explain the next steps and keep you informed.

You may also contact us by telephone or write to our registered office.

11. Your rights and these terms

Nothing in these terms excludes or restricts your statutory consumer rights or any liability that cannot lawfully be excluded or restricted.

Changes we make to these terms for future purchases do not retrospectively change an existing order without your agreement.

Optional cancellation form

Complete and return this form only if you wish to cancel your contract. You can email it or send it by post.

To: Treasured Leather Ltd, 39 Cromwell Road, Feltham, England, TW13 5AS; info@treasuredleather.com

I/We [] hereby give notice that I/We [] cancel my/our [*] contract of sale of the following goods:

Goods / order reference:

Ordered on [] / received on []:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

[*] Delete as appropriate.